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All tools operate in the workspace the connection was bound to at consent, except get_document_by_share_url, which resolves a pasted share link from any workspace. Write tools are opt-in: an agent should call them only when the person explicitly asks for that change in the conversation. The exception is link_ticket_issue, which is part of any export the person asked for. Progress is reported in conversation, never by editing a ticket — see the agent workflow guide.

Workspace

Documents & folders

Tickets

Media & transcripts